Business Writing Tips

For Easy and Effective Results

The Art of Writing Effectively

Picture this: you’re hustling in the office, assembling a client presentation or drafting marketing copy to reel in new clients. You’ve given it your all, but a nagging fear creeps in as you sit down to review your work. What if your writing doesn’t hit the mark? What if it’s confusing and lacks coherence?

The terrifying prospect of your audience slogging through your content, struggling to grasp your points, suddenly seems all too real. But rest assured, you’re not alone in this predicament; countless small business owners grapple with the complexities of effective communication daily. The silver lining? There’s a way to dispel this cloud of uncertainty and master the art of business writing with grace and skill.

This Summary of Robert Bullard’s Business Writing Insights turns the intimidating world of business communication into an approachable, step-by-step voyage of improvement. It offers practical solutions to tackle grammatical blunders, spelling, and resonance of your words, enabling you to overcome the fear of writing and propel your business to unprecedented heights.

Writing Well: A Skill Within Your Grasp

Mastering the art of communication through well-structured writing needn’t be a Herculean task. It’s a skill that can be learned, much like any other, demanding guidance, continuous learning, and dedicated practice. The real hurdle is our preconceived notions about writing and the anxiety it often triggers.

You might fret over grammatical correctness, spellings, or the fear of penning something embarrassing. The pressure of deadlines and research can further amplify your stress. These concerns often make writing appear more daunting than it actually is.

You might also struggle with deep-seated habits from school days, where lengthy texts often scored extra points. However, this penchant for wordiness doesn’t bode well in business writing, which values brevity and precision. Some grammatical rules you were taught aren’t as inflexible in the ever-changing world of language norms either. Starting sentences with “and” or “but,” or splitting an infinitive for clarity, is perfectly fine.

A frequent misstep is treating writing as a separate language from speaking. We tend to use complex words or twisted phrases in an attempt to make our writing “sound impressive.” But substituting simple words like “try” with “endeavor,” or “previous” with “aforementioned,” only makes the text cumbersome and overly formal. Instead, your aim should be to maintain clarity and relevance for your target audience.

Subpar writing can turn off readers, leading them to disengage. It’s crucial to remember that your audience isn’t obligated to read what you’ve written. If they’re greeted with a poorly expressed message or an unclear style right at the outset, they’re likely to abandon the text.

Therefore, for any business communication – whether it’s a website, brochure, or marketing email – it’s vital to keep your language approachable, anticipate your reader’s queries, and address their concerns. Good writing isn’t just about choosing the right words; it’s about forging a connection and communicating effectively with your audience.

Know Your Readers, Shape Your Words

Jumping into writing without a plan is like cooking a gourmet meal without a recipe. You’re bound to miss a few steps or ingredients. Writing, like cooking, needs a “marination time” – a period to ponder your starting point, structure your content, and find the best ways to express your thoughts. The first step? Understand your audience and your goals.

Consider how your conversation style changes when you’re talking to your partner, colleagues, friends, or strangers. In the same vein, your writing should morph to suit your readers. Magazines, for instance, often have a detailed reader profile, including demographics and lifestyle preferences. This profile shapes the language, topics, and overall presentation. If you’re unsure about your reader’s profile, consider doing some market research.

A common pitfall is overemphasizing company specifics, like its founding date or mission statement. Readers are usually more interested in the services you offer – specifically, how these services can solve their problems.

To practice this reader-centric writing approach, try this: describe your business in about 100 words to three different audiences – a new employee, an industry journalist, and a family member. Decide what to highlight and how to explain it. Then, repeat the exercise, but squeeze your descriptions into single sentences.

This exercise will sharpen your ability to adapt communication to various audiences – a crucial skill for effective business writing.

Stir Emotions, Win Hearts

Persuasive writing is the holy grail for businesses aiming to win over customers. It’s not just about having the right writing chops; it’s about understanding human psychology. Start with clear objectives, which will help you address potential questions, create engaging content, and provide compelling evidence.

If you’re crafting a marketing flyer, decide what action you want your readers to take. Do you want them to visit your website, call you, or return a coupon? Then, think about how your content should be tailored. Should it target a specific sector or the general public? How will this affect your language? What will make you stand out from your competitors? Testimonials, price points, service guarantees, or location?

It might be tempting to display all your services at once, hoping for a hit or sale. But this could backfire. Including everything can water down your message, making it unattractive to any specific target market. Instead of a broad approach, focus on a specific market. This requires understanding your audience and crafting messages that resonate with them.

Your target market’s nature will dictate the language, headings, and buzzwords you use, as well as your persuasion techniques. Consider factors like gender, age, background, and familiarity with your product. Depending on whether your audience is early adopters or prefers tried-and-true products, your choice of words and evidence will differ.

Remember, the most effective way to persuade and sell is by touching people’s emotions – not by enumerating product features. Ads that stir emotions tend to be more impactful. Think about those cinematic car ads; they rarely talk about the car’s technical features. Instead, they focus on the brand, the car’s image, and the dreamy destinations it can take you. Highlighting benefits over features can make your message more compelling.

The Art of the Pause: Punctuation

Punctuation, though seemingly trivial, holds the power to alter the entire meaning of a sentence. Consider the stark difference between “Let’s eat, Grandpa” and “Let’s eat Grandpa”. A simple comma transforms a cordial dinner invitation into a rather grim proposition.

The roots of punctuation lie in ancient Greece, where it was used as a tool to guide actors on when to pause or breathe. This historical context can be a useful guide for modern writers. When in doubt, read your text aloud sans punctuation. The spots where you naturally pause can hint at where punctuation might be needed, even though its primary function today is grammatical.

Think of punctuation marks as symbols for different pause lengths. Commas represent the briefest pause, akin to a count of one. Semicolons suggest a slightly longer pause, say a count of two. A colon signifies a pause equivalent to a count of three, while a full stop indicates the longest pause: a count of four.

To hone your punctuation skills, try this exercise. Choose a text passage between 100 and 300 words, strip it of all punctuation, and then read it aloud. Note where you naturally pause and for how long. This can help you decide what kind of punctuation fits best and where it should be placed, ideally reflecting the original text’s punctuation.

The Power of Polishing: Editing and Proofreading

Once you’ve penned your business text, resist the urge to bypass the crucial final steps: editing and proofreading. These tasks, though time-consuming (often consuming 25 to 40 percent of your total project time), are vital for clear and effective communication.

Editing and proofreading are two distinct processes. Editing is the first step, undertaken before the document is finalized. It addresses broader issues, such as whether the document meets its objectives and ensures a smooth flow between sections. This stage also involves reviewing your “house style,” enhancing sentence clarity, and verifying the factual accuracy of your text. Editing may necessitate significant changes.

A “structural edit” is an effective method to assess a document’s overall content and flow. Best performed with a printed version of your text and without a writing instrument in hand, this approach keeps your focus on the bigger picture rather than minor details. Reading in this manner helps identify necessary major changes. Editing isn’t a walk in the park – but with time and confidence, it can dramatically improve your text.

Proofreading is the meticulous final stage that follows major structural edits. The goal here is to rectify minor errors like typos, incorrect punctuation, or missing page numbers.

To better understand editing and proofreading, practice with a 300 to 800-word text from a newspaper or magazine. Using a highlighter, identify the main points and try to reduce the text’s length by around 50 percent. This exercise will acquaint you with significant editing tasks and show that substantial reductions are possible when needed.

Remember, mastering these techniques requires practice!


Mastering effective communication through well-crafted writing is achievable, but often obstructed by fears around grammar, deadlines, and verbosity. Superior business writing shuns unnecessary jargon and complexity, instead prioritizing clarity, precision, and audience relevance.

Knowing your reader’s profile can guide you in crafting messages that resonate with their interests and needs. In promotional content, stirring emotions and underscoring benefits often elicit a better response than merely enumerating product features. Post-writing, editing and proofreading are crucial to refining the text. These stages consume around 25-40 percent of the total time spent on a piece. They demand practice and patience – but they’ll significantly elevate the quality of your business writing.

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